1. Introduction
Welcome to SEG77. This Privacy Policy explains how SEG77 ("we," "our," or "us") collects, processes, stores, and protects the personal information of users ("you" or "your") who access and use our online gaming and betting platform at seg77.best. By creating an account or using our services, you agree to the practices described in this privacy policy.
We know privacy can feel like a heavy topic — but sa SEG77, we believe every kabayan deserves to know exactly how their data is being handled. This document is written in plain, straightforward language so you can actually understand it without needing a lawyer beside you.
SEG77 is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the guidelines set by the National Privacy Commission (NPC). This privacy policy applies to all personal data collected through our website, mobile applications, customer support interactions, and any other touchpoints where we engage with you.
2. Information We Collect
When you use the SEG77 platform, we may collect the following types of personal information:
2.1 Account Registration Data
When you sign up for a SEG77 account, we collect:
- Full legal name
- Date of birth (to verify you are of legal gambling age)
- Email address
- Mobile phone number
- Home address
- Username and password (stored in encrypted form)
2.2 Identity Verification (KYC) Documents
As a regulated operator, SEG77 is required to verify the identity of its users. For this reason, we may ask you to provide copies of:
- Government-issued ID (e.g., PhilSys National ID, Passport, UMID, Driver's License, SSS/GSIS ID)
- Proof of address (e.g., utility bill, bank statement dated within the last three months)
- Selfie photo or live video verification
2.3 Financial and Transaction Data
To process deposits and withdrawals, we collect payment-related information, including:
- GCash or Maya account details
- Bank account details for BDO, BPI, UnionBank, or other InstaPay/PESONet-linked banks
- Transaction history and amounts
- GrabPay or Coins.ph wallet identifiers
- Visa/Mastercard card details (we do not store full card numbers)
2.4 Technical and Usage Data
When you browse or use SEG77, our systems may automatically collect:
- IP address and approximate geolocation
- Device type, operating system, and browser
- Pages visited, bet history, and session duration
- Cookies and similar tracking technologies
- Referral source (how you found our website)
2.5 Communications Data
If you contact our customer support team via live chat, email, or phone, we record and store those interactions for quality assurance, training, and dispute resolution purposes.
3. How We Use Your Information
SEG77 uses your personal data for the following purposes:
- Account creation and management – to set up, verify, and maintain your SEG77 account.
- Transaction processing – to process your deposits, withdrawals, and bets accurately and securely.
- Identity verification and fraud prevention – to confirm your identity and protect our platform from fraudulent activity, money laundering, and underage gambling.
- Regulatory compliance – to meet obligations under Philippine law, including anti-money laundering (AML) requirements and gaming regulations.
- Customer support – to respond to your inquiries, resolve disputes, and improve your overall experience.
- Personalisation – to tailor promotions, game recommendations, and content to match your preferences.
- Security monitoring – to detect and prevent suspicious activities or unauthorised access to your account.
- Marketing communications – to send you updates about new games, promotions, and bonuses (only if you have opted in).
- Platform improvement – to analyse usage trends and fix bugs so SEG77 keeps getting better for all our members.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012, we process your personal data based on:
- Contractual necessity – processing required to fulfil our service agreement with you (e.g., account setup, payment processing).
- Legal obligation – processing required to comply with Philippine laws and regulations.
- Legitimate interests – processing necessary for fraud prevention, security, and platform improvement, where your rights are not overridden.
- Consent – where you have explicitly given us permission, such as for marketing communications.
5. Cookies and Tracking Technologies
SEG77 uses cookies and similar technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. Here's how we use them:
- Essential cookies – Required for the website to function properly. These cannot be disabled.
- Analytics cookies – Help us understand how users interact with the site, so we can make improvements.
- Preference cookies – Remember your language, layout, or other settings.
- Marketing cookies – Used to show you relevant promotions and track the effectiveness of our campaigns.
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the SEG77 platform.
6. How We Share Your Information
SEG77 does not sell your personal data. We may share your information with trusted third parties only in the following circumstances:
- Payment processors – GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks like Visa/Mastercard, to process your transactions securely.
- Identity verification providers – Third-party KYC services that help us confirm your identity and prevent fraud.
- Regulatory authorities – Government agencies, such as PAGCOR or the Philippine National Privacy Commission, when required by law.
- IT and security providers – Technology partners who help us run and secure our platform, all bound by strict data processing agreements.
- Auditors and legal advisers – In cases where such disclosure is required for compliance, auditing, or legal proceedings.
All third parties we share data with are required to handle your information in accordance with applicable data protection laws and our strict contractual requirements.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. After account closure, we may retain certain data for up to five (5) years to comply with legal, regulatory, and audit obligations — particularly under Philippine AML and gaming laws. Once the retention period expires, your data is securely deleted or anonymised.
8. Data Security Measures
Keeping your data secure is a core priority at SEG77. We implement a range of technical and organisational safeguards, including:
- Transport Layer Security (TLS) encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Multi-factor authentication (MFA) options for your account
- Regular security audits and penetration testing
- Access controls limiting employee access to your data on a need-to-know basis
- 24/7 monitoring for suspicious account activity
While we take every reasonable step to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and enable MFA for extra protection on your SEG77 account.
9. Your Data Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:
- Right to be informed – You have the right to know how your personal data is being collected and processed.
- Right to access – You can request a copy of the personal data we hold about you.
- Right to correction – You can ask us to update or correct inaccurate information.
- Right to erasure – You may request the deletion of your personal data, subject to our legal retention obligations.
- Right to object – You can object to specific types of processing, including direct marketing.
- Right to data portability – You can request your data in a structured, commonly used format.
- Right to file a complaint – If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer using the details provided at the end of this policy. We will respond to valid requests within 15 business days.
10. Minors and Age Restrictions
SEG77 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we discover that a minor has created an account, we will immediately suspend the account and delete the associated data. If you believe a minor has used our platform, please contact us immediately.
11. Third-Party Links
Our website may occasionally reference third-party services (such as payment gateways or affiliate platforms). Please note that once you navigate away from SEG77, this privacy policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
SEG77 reserves the right to update this privacy policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. The "Last Updated" date at the top of this page always reflects the most current version. We encourage you to review this policy periodically so you're always in the know.
13. Contact Our Data Protection Officer
If you have questions, concerns, or requests relating to this privacy policy or how SEG77 handles your personal data, please reach out to our Data Protection Officer:
